1. Who we are
This website is operated by Hangzhou Jiuwu Technology Co., Ltd., based in Hangzhou, China, under the Juvoo Games brand. We are responsible for personal information we receive through enquiries to our team. For privacy questions, email support@juvoogames.com.
2. Information we process
Website visits. This website does not include an account system, online purchase system, contact form, advertising scripts, or a third-party analytics tool. We do not set first-party cookies or use browser storage to track visitors.
Our hosting and security provider, Cloudflare, may process technical information such as your IP address, browser and device information, request time, and requested URLs to deliver and protect the website. Security features may use strictly necessary technologies or cookies.
Email enquiries. If you contact us, we receive your email address, any name you provide, your message, attachments, and related correspondence. For support, this may include game, device, or order information you choose to provide. Please share only what is needed for your enquiry.
3. How we use information
We use enquiry information to reply to you, troubleshoot issues, handle business enquiries, respond to privacy requests, protect against abuse, and comply with applicable legal obligations. We do not sell personal information or use enquiry details for targeted advertising.
Where a law requires a legal basis, we rely on our legitimate interests in operating a secure website and responding to enquiries, taking steps at your request in connection with a contract where relevant, complying with legal obligations, or consent where required. You may withdraw consent where processing relies on it.
4. Service providers and international processing
We use Cloudflare for website hosting, delivery, and security, and Zoho Mail’s China service for business email. These providers may process information as needed to provide their services. We may also disclose information when required by law, or when necessary to protect legal rights and prevent abuse.
Our team is based in China. When you contact us, your enquiry may be processed in China. Cloudflare operates a global network, so technical website data may be processed in other countries. Where applicable law requires safeguards for cross-border processing, we are responsible for putting appropriate safeguards in place.
For provider information, see Cloudflare’s Privacy Policy and Zoho’s Privacy Policy. These links lead to external websites.
5. How long we keep information
We keep enquiry information for as long as needed to handle the matter and any related follow-up, resolve disputes, or meet applicable legal obligations. The period depends on the nature of the enquiry and any requirements that apply. When information is no longer needed, we delete it or anonymise it. Hosting and security data retention is governed by the provider’s service settings and applicable policies.
6. Your choices and rights
You can browse this website without creating an account or sending us information by email. Depending on the laws that apply to you, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, request portability, or withdraw consent. Some rights are subject to exceptions.
To make a request, email support@juvoogames.com with the subject “Privacy request”. We may need to verify your request. You may also have the right to complain to your local data protection authority.
7. Children
This website provides general information about our game brand. It does not offer player accounts or intentionally collect children’s personal information. If you believe a child has sent personal information to us that should be removed, please contact us. Any age requirements or children’s data practices for a game will be described separately for that game.
8. Updates and contact
We may update this notice when our website or information practices change. The date at the top of this page shows the latest revision. Material changes will be highlighted on this page.
Legal operator: Hangzhou Jiuwu Technology Co., Ltd.
Brand: Juvoo Games
Privacy contact: support@juvoogames.com